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Refund and Return policy

Thank you for supporting my art. I want you to be completely happy with your purchase! Because art is unique and packed with care, here is a quick breakdown of how refunds, returns, and exchanges work in my shop.

1. Original works

Because original pieces are one-of-a-kind and delicate to package and ship, all sales of original works are final.

  • I do my best to display colors as accurately as possible, though monitor settings can vary slightly.

  • If you’d like additional photos, videos, or detail shots of a piece before purchasing, please feel free to email me at albertopitaluart@gmail.com!

2. Fine Art Prints

I want you to love what’s on your wall! If a print isn’t quite what you expected:

  • Exchanges & Returns: You can return unused, undamaged prints in their original packaging within 14 days of delivery for an exchange or store credit.

  • Condition: The print must be in pristine, resalable condition. Return shipping costs are the buyer's responsibility.

  • Custom/Limited Prints: Custom-sized prints or signed limited editions are final sale unless damaged in transit.

3. Custom Commissions

Custom art is a collaborative journey, and I make sure you’re involved every step of the way:

  • Deposits: A non-refundable 50% deposit is required before work begins to cover materials and preliminary design work.

  • Approval: You'll review preliminary sketches and progress updates before the final piece is completed and shipped.

  • Final Sale: Once approved and completed, custom commissions cannot be returned or refunded.

4. Shipping & Damaged Goods

Every piece is packaged with care and heavy-duty protection to reach you safely. However, accidents can happen during delivery.

If your item arrives damaged:

  1. Please email me at albertopitaluart@gmail.com within 48 hours of delivery.

  2. Attach your order number and clear photos of both the damaged artwork and the outer box/packaging.

  3. I will work with you to arrange a replacement print or a suitable solution right away!

Note: Please double-check your shipping address at checkout. Packages returned due to an incorrect address can be reshipped at the buyer’s expense.

5. Order Cancellations

Orders can be canceled for a full refund within 24 hours of purchase, provided the item hasn't already shipped.

Questions?

Do you have any questions before placing an order? Reach out anytime at albertopitaluart@gmail.com—I’m always happy to help!